We are looking for a Head of Product and Services - you will be responsible for ensuring the clients tech products are designed, delivered, and supported to the highest standards. This role focuses on aligning the business product strategy with operational excellence, ensuring that delivery processes are efficient and agile. Leading cross-functional teams across product management, delivery, and customer operations, this role ensures that product road-maps are executed effectively, customer on boarding is smooth!Role overview:Define and execute the product vision and strategy for the customerLead the creation of a strategic product road-mapYou will prioritise (features and initiatives) based on customer insights and market trends Oversee the planning, execution, risk management and quality assurance of all products and releasesImplement and refine agile best practices and frameworkManage the product strategy and execution, ensuring client and stakeholders are aligned and informed.Own the end-to-end customer on boarding, journey and engagement Oversee performance of the 24/7 support team, ensuring SLAs, response times, and resolution targets are met and improvedRequired:Strong leadership and team management skills, with experience leading cross-functional tech/ IT teams.Previous experience managing product delivery in complex and fast-paced B2B - Digital/ Tech/ IT environments.In-depth understanding of Agile and other product development methodologies.Strong problem-solving ..... full job details .....