Head of Processing

We are offering a fantastic opportunity for an experienced Head of Processing/Customer Service with an immediate start at a market leading, dynamic and renowned property, technology and innovative, technology-based car parking company. Our client is a market leading, renowned UK business, established over 50 years ago. The company operates over 3500 sites across the UK and Ireland providing specialist services to a wide range of blue-chip clients.The roleThis is a senior leadership role with responsibility for overseeing customer service and processing operations. You will lead, develop and inspire teams while ensuring service delivery meets business objectives, customer expectations, regulatory requirements, and performance targets.The successful candidate will combine strategic leadership with a hands-on approach, driving operational performance, customer satisfaction, process optimisation, and team development.Main ResponsibilitiesOperational LeadershipLead and develop customer service and processing teams to deliver exceptional service standards.Drive a culture of accountability, engagement, performance, and continuous improvement.Ensure operational activities are delivered efficiently, effectively, and in line with company objectives.Lead workforce planning to ensure resources are aligned to business demand.Customer ExperienceChampion a customer-centric approach across all service channels.Oversee the effective resolution of customer enquiries, complaints, and ..... full job details .....