Head of Processing Centre

Processing Manager Parking ServicesSalary: £65,000 per annumLocation: LondonHours: M-F 8.30-5.00Role OverviewWe are looking for an experienced and highly capable Processing Manager to lead a busy parking ticket processing centre.This is not a call centre role. The position focuses on managing the accurate and compliant processing of parking charge notices generated across supermarket car parks, shopping centres and smaller privately managed parking locations.The successful candidate will be an excellent people manager with strong analytical skills, close attention to detail and the ability to interpret client-specific criteria. You will ensure the team makes fair, consistent and commercially appropriate decisions about which parking charges should be progressed or cancelled.Key ResponsibilitiesLead and manage the day-to-day operation of the parking ticket processing centre.Manage, motivate and develop a team of processing staff.Ensure parking charge notices are reviewed and processed accurately and efficiently.Oversee decisions regarding whether tickets should be progressed or cancelled.Ensure all decisions are made in line with individual client instructions and agreed cancellation criteria.Analyse processing data to identify trends, errors, risks and areas for improvement.Monitor productivity, quality, accuracy and turnaround times across the department.Produce clear management information and performance reports.Ensure processes comply with relevant legislation, industry ..... full job details .....