Head of Payment Solutions and Compliance

Overview

Payments ownershipResponsibilities

Act as the central owner for our payment services, in particular our Important Business Services (IBS)Help design and implement the Bank''s payment strategy.Continually evaluate the regulatory and competitive landscapes to understand risks, challenges and opportunities for growth.Ensure all payment journeys are mapped end to end, including system and manual risks and controls.Alongside the MD, define the payment limits and configurations for our key services, balancing security, convenience and inclusivity for customers.Alongside the COO team, work with the Bank''s Payment and Reconciliation Operations team to ensure regulatory expectations are met and good outcomes for customers.Agree, set and manage SLAs for the COO payments operations teamRepresent Starling at key industry events and forums.Risk and control: Lead on risk identification and regulatory mapping, ensuring that payment RCSAs are effectively maintained.Ongoing oversight of payment control effectiveness.Ensure that all payment incidents which arise are managed in a timely and effective manner, consistent with regulatory expectationsOwn and react to operational reporting, covering Transaction Processing KRIs and MI.Maintain live view of current and future regulatory requirements and trends. Expert knowledge of key payment regulations (PSR2017 / PSD2) and relevance to Bank operations.Deep understanding of payments and the payments landscape.Strong knowledge of our key payment rails FPS / BACS / CHAPS etc.Knowledge of payment trends and pay.uk / PSR evolutionPayments vocation - must care passionately about payments, want to learn more and appetite to upgrade the Bank''s understandingConsistently act with the highest ethical standards, ensuring decisions are always in the best interest of our customers, colleagues, and the bank. Lead by example, fostering a culture of trust and transparency across all levels.Nice to have

Experience in collaborating effectively across a variety of business areas and ability to interact effectively with all levels.Diplomacy and emotional intelligence to build strong professional relationships at all levelsHands-on, resilient and adaptable to a fast moving environmentsAbility to communicate complex concepts and issues in a business-friendly manner to senior/executive management.Excellent verbal and written communication skillsBenefits

25 days holiday (plus take your public holiday allowance whenever works best for you)An extra day''s holiday for your birthdayAnnual leave is increased with length of service, and you can choose to buy or sell up to five extra days off16 hours paid volunteering time a yearSalary sacrifice, company enhanced pension schemeLife insurance at 4x your salary and group income protectionPrivate Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, MrandSmith and PelotonGenerous family-friendly policiesIncentives refer a friend schemePerkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perksAccess to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) ..... full job details .....