Head of Patient Services

Head of Patient ServicesLocation: West Yorkshire (office-based 5 days a week with occasional regional travel)Reporting to: Managing DirectorAn established and growing independent healthcare provider is seeking a commercially minded and operationally strong Head of Private Services to lead and support a high-performing patient services function.This is a pivotal leadership role responsible for overseeing private patient enquiry management, driving conversion performance, and ensuring an exceptional end-to-end patient experience across a diverse portfolio of services, including diagnostic imaging.You will play a key role in shaping service delivery, strengthening clinician relationships, and identifying opportunities for growth within a fast-paced, patient-focused environment.Key Responsibilities Lead, develop, and motivate a private services team to deliver a responsive, high-quality patient experienceDrive a performance-led culture aligned to patient satisfaction, service excellence, and commercial growthOversee day-to-day operations including team management, workflow optimisation, and resource planningMonitor and improve KPIs across enquiry handling, conversion rates, and patient outcomesAct as the escalation point for complex patient cases, ensuring timely and empathetic resolutionBuild strong working relationships with consultants and internal stakeholders to optimise service delivery and availabilityIdentify and implement process improvements to enhance efficiency and ..... full job details .....