https://jobs.co.uk/job/head-of-patient-experience-focus-5-recruitment-ltd--9f399c1e-0c4d-4e41-add6-b10d4048f6bd RSS feed for Head of Patient Experience at Focus 5 Recruitment Ltd. en-gb Tue, 11 Aug 2026 21:46:25 GMT https://jobs.co.uk/job/head-of-patient-experience-focus-5-recruitment-ltd--9f399c1e-0c4d-4e41-add6-b10d4048f6bd https://jobs.co.uk/job/head-of-patient-experience-focus-5-recruitment-ltd--9f399c1e-0c4d-4e41-add6-b10d4048f6bd Sun, 09 Aug 2026 23:00:00 GMT Location: Leeds | Salary: £60000 - £65000/annum DOE + benefits | Type: Permanent | Head of Patient Experience Leeds | Office Based with Regular Travel -60,000 - -65,000 + Benefits We are working with a - high-growth, multi-site healthcare business-that is entering an exciting period of expansion. As the business continues to grow, we''re looking for an experienced-Head of Patient Experience-to take ownership of the customer journey and help establish consistently exceptional standards across the organisation. This is a-newly created role-and an excellent opportunity for a customer experience expert who wants to have genuine influence within an ambitious, fast-growing business. The Role You''ll be responsible for understanding what patients are experiencing, identifying where things aren''t working and, crucially, understanding-why. Rather than simply managing complaints, you''ll use customer feedback, ratings, data and insight to identify root causes and implement solutions that create lasting improvements. You''ll develop clear patient experience profiles and standards, improve customer ratings and satisfaction, and ensure the business consistently delivers an exceptional experience as it continues to scale. A key part of the role wil... Permanent