https://jobs.co.uk/job/head-of-patient-experience-focus-5-recruitment-ltd--2d3f5f01-0095-47e3-bf4a-753b1f33627d RSS feed for Head of Patient Experience at Focus 5 Recruitment Ltd. en-gb Tue, 08 Sep 2026 17:15:51 GMT https://jobs.co.uk/job/head-of-patient-experience-focus-5-recruitment-ltd--2d3f5f01-0095-47e3-bf4a-753b1f33627d https://jobs.co.uk/job/head-of-patient-experience-focus-5-recruitment-ltd--2d3f5f01-0095-47e3-bf4a-753b1f33627d Tue, 08 Sep 2026 11:52:40 GMT Location: City | Salary: 40000.00-40000.00 Annual | Type: Permanent | Cusstomer Experience Manager Leeds Office Based with Regular Travel £40,000 - £45,000 + Benefits We are working with a high-growth, multi-site healthcare business that is entering an exciting period of expansion. As the business continues to grow, we''re looking for a hands-on Customer Experience Manager to focus directly on the customer journey and help maintain exceptional service standards across our locations. This is a fantastic opportunity for a customer experience professional who enjoys diving into feedback, solving problems, and making a day-to-day impact on patient satisfaction. The Role You will be responsible for understanding what patients are experiencing, identifying where things aren''t working, and figuring out why. Rather than just managing complaints after they happen, you will look closely at customer feedback, ratings, and data to identify root causes. From there, you will implement practical solutions that create lasting improvements. A central part of this role will be running our mystery shopping programmes, using the findings to identify immediate opportunities and drive improvements across the patient journey. Key Responsibilities Run mystery shoppi... Permanent