Head of Outsourced Services

Head of Outsourced Services - Exeter, Brinkworth and Abercynon Salary - 60 - 75 k This is an exciting opportunity to lead and elevate a well-established and fast paced outsourced services operation across multiple offices in the South West, guiding experienced Processing Experts and Contact Centre teams into their next phase of performance and growth. The Head of Outsourced Services will inspire a culture of accountability, pride and continuous improvement, ensuring outstanding service delivery for our local authority parking and permit customers. With clear performance visibility and strong people leadership, they will empower teams to perform at their best while driving measurable improvements in efficiency and customer experience. We are seeking a leader who believes improvement starts with people, but who is equally confident in challenging legacy practices and delivering meaningful, lasting change. Responsibilities include: Create and maintain the business proposition for a business processing service, including the service outline, SLAs, benefits and pricing that can be used in tenders. Participate in the bid review process to ensure the right services are included in any new or cross sell opportunities with customers. Manage quotes and invoices for customers wishing to use the BP team services. Meet with the customer during implementation to explain the service to be provided and how updates will work after launch Work with our implementation team on new projects ..... full job details .....