Head of Outsourced Services

Head of Outsourced ServicesExeter, Brinkworth or Abercynon (Hybrid)£65,000 - £80,000 + benefitsWe are working with a growing, private equity-backed technology business that delivers specialist data and processing solutions within a regulated environment. They are now seeking an experienced Head of Outsourced Services to lead and evolve a high-performing, multi-site operation.This is a fantastic opportunity to take ownership of a well-established outsourced services function of around 50 employees across processing and contact centre teams, driving performance, efficiency and continued growth.The RoleYou will take full responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance.You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement.Key ResponsibilitiesCommercial and SalesDevelop and maintain a compelling outsourced services proposition (including SLAs, pricing and benefits)Support bid activity and identify opportunities for growth and cross-sellOversee billing, invoicing and commercial performance, ensuring profitabilityMaintain accurate customer records to support renewals and service reviewsImplementation and Service DeliveryEngage with clients during onboarding to ensure a smooth implementationWork closely with internal teams to deliver successful project go-livesDefine and monitor performance metrics and ..... full job details .....