Head of Operations

Head of Operations Retail Harrogate c. 55kHybrid - 2/3 days on siteThe RoleReporting directly to senior leadership, the Head of Operations will own the end-to-end supply chain and operational strategy. This includes procurement, inbound logistics, fulfilment oversight via external partners, and delivery performance across multiple markets. The role requires a balance of strategic thinking and day-to-day execution, with a strong emphasis on building resilient partnerships and driving continuous improvement.Key ResponsibilitiesLead and optimise the full supply chain, from supplier management through to final-mile deliveryDevelop and maintain strong, performance-driven relationships with third-party logistics providers (3PLs) and freight forwarders across international marketsAct as the primary owner of 3PL performance, ensuring service, cost, and scalability requirements are consistently metOwn operational KPIs including cost, service levels, lead times, and inventory efficiencyIdentify and implement process improvements to support scalability and peak trading demandsCollaborate cross-functionally with commercial, product, and finance teams to align operational strategy with business goalsManage forecasting, stock planning, and inventory risk to ensure optimal availability and working capital efficiencyOversee contract negotiation and performance management of external partnersLead, mentor, and develop a small, high-performing operations teamAbout YouProven experience in a ..... full job details .....