Head of Operations

Head of Operations | Retail | Harrogate | c.-55k

Hybrid - 2/3 days on site

The Role
Reporting directly to senior leadership, the Head of Operations will own the end-to-end supply chain and operational strategy. This includes procurement, inbound logistics, fulfilment oversight via external partners, and delivery performance across multiple markets. The role requires a balance of strategic thinking and day-to-day execution, with a strong emphasis on building resilient partnerships and driving continuous improvement.

Key Responsibilities

• Lead and optimise the full supply chain, from supplier management through to final-mile delivery
• Develop and maintain strong, performance-driven relationships with third-party logistics providers (3PLs) and freight forwarders across international markets
• Act as the primary owner of 3PL performance, ensuring service, cost, and scalability requirements are consistently met
• Own operational KPIs including cost, service levels, lead times, and inventory efficiency
• Identify and implement process improvements to support scalability and peak trading demands
• Collaborate cross-functionally with commercial, product, and finance teams to align operational strategy with business goals
• Manage forecasting, stock planning, and inventory risk to ensure optimal availability and working capital efficiency
• Oversee contract negotiation and performance management of external partners
• Lead, mentor, and develop a small, high-performing operations team

About You

• Proven experience in a senior operations or supply chain leadership role, ideally within e-commerce or consumer goods
• Strong track record managing and influencing 3PL providers and freight forwarding partners
• Commercially astute, with the ability to balance cost control and customer experience
• Comfortable operating in a fast-paced, evolving environment with a hands-on approach
• Excellent stakeholder management and communication skills
• Data-driven mindset with experience using KPIs and metrics to inform decisions
• Experience scaling operations within a growing business is highly desirable

BH36083