Head of Operations - Telemarketing

Our client who are telemarketing and lead generation specialists, who work with a number or prestigious clients are looking for a Head of Operations to be able to optimise the department s KPI performance, increase client retention and proactively seek additional business improvement opportunities to enhance the overall business direction.This role involves managing the day-to-day needs of the team, setting expectations, and supporting them through training, coaching, and personal development, while also contributing to the company''s strategic vision whilst also supporting multiple client campaigns and building a relationship with clients too.Reporting into the Director, responsibilities will include Performance:Oversee the renewal pipeline across teams, supporting Team Managers to achieve and exceed targetsTake ownership of overall KPI and renewal performance, using data to drive strategic improvementsContribute to and deliver the company s strategic goals, aligning operational execution with business visionPeople Management:Communicate expectations clearly and foster a culture of ownership, accountability, and self-sufficiencyDeliver training, coaching, and personal development through a mentoring approachSupport Team Managers in developing their people, ensuring consistent growth and high performanceClient Development:Guide teams to maintain consistent, high-quality client communication and relationshipsIdentify and nurture growth opportunities across key client ..... full job details .....