Head of Operations

Suzy Lamplugh Trust Hybrid (40% office-based) Full-time (35 hours) Permanent £47,124 Start: ASAP Lead and shape services supporting victims of stalking and abuse The Suzy Lamplugh Trust is seeking a Head of Operations to provide strategic leadership across our services, ensuring they are safe, effective, compliant, and sustainable. This is a senior leadership role, responsible for overseeing service performance, infrastructure, and delivery at an organisational level. You will play a key role in shaping strategy, driving continuous improvement, and ensuring our services meet the needs of victims and funders alike. About the role You will: Provide strategic and operational leadership across all services, ensuring high-quality and compliant delivery Lead on organisational performance, including KPIs, quality standards, and reporting frameworks Oversee contract and grant delivery, ensuring all obligations and compliance requirements are met Hold senior relationships with commissioners, funders, and external stakeholders Lead service development, mobilisation of new contracts, and organisational change Ensure effective systems, infrastructure, and processes are in place to support delivery Provide leadership across safeguarding, risk, and organisational compliance Work as part of the Senior Management Team to shape and deliver organisational strategy This role focuses on service infrastructure, performance, and strategic oversight, rather than direct frontline management ..... full job details .....