Head of Operations

Head of Operations
Newcastle upon Tyne
-62,000 Per Annum + Company Vehicle

Our client is a rapidly growing national facilities management business with operations across the UK. Due to continued expansion and the securing of several long-term contracts, they are now looking to appoint an experienced and driven Head of Operations to join their senior leadership team.

This is an excellent opportunity for an ambitious operational leader with a strong background in facilities services, compliance, training, and health & safety to join a fast-paced organisation offering long-term stability, career progression, and the chance to make a significant impact across a nationwide operation.

The Role
Reporting into senior management, the Head of Operations will support the strategic and day-to-day management of nationwide operational activities, ensuring high service standards, operational efficiency, workforce development, and full compliance across all contracts.

This role requires a hands-on leader who is comfortable operating within a fast-moving multi-site environment and capable of balancing operational delivery with training and health & safety responsibilities.

Key Responsibilities

• Support the operational management and strategic oversight of nationwide contracts
• Ensure consistent service delivery and high levels of client satisfaction
• Lead, develop, and motivate operational teams across multiple sites
• Deliver training to internal staff and external clients in line with BESA TR-19 standards
• Design and implement training programmes to improve workforce capability and compliance
• Take ownership of health & safety across all operational activities
• Conduct audits, inspections, risk assessments, and compliance reviews
• Ensure adherence to all relevant legislation, standards, and best practices
• Drive operational improvements, efficiencies, and continuous improvement initiatives
• Support business growth through strong operational leadership

Candidate Requirements

• Extensive experience within the facilities management or facilities services sector
• Previous experience within a senior operational leadership role
• Proven background in training delivery and staff development
• Train the Trainer qualification (essential)
• NEBOSH or equivalent Health & Safety qualification
• Strong understanding of BESA TR-19 and industry compliance standards
• Demonstrable leadership and people management experience
• Excellent organisational and communication skills
• Ability to manage multiple priorities within a nationwide operation
• Full UK driving licence

Package & Benefits

• Salary: -62,000-
• Company vehicle
• Ongoing training and development opportunities
• Excellent long-term career prospects within a growing organisation

If you are interested in this role, please apply or contact Josh for more information.

Contact: Josh Hull at Service Care Solutions on (phone number removed) or via email at (url removed)

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