Head of Operations

Head of OperationsRed Recruitment are recruiting for an experienced and results-driven Head of Operations for our client to lead their contact centre function.This role is vital in ensuring exceptional customer experience, operational efficiency, and service delivery across all customer channels. The successful candidate will bring strong leadership, a data-driven mindset, and a proven ability to maximise performance in a fast-paced contact centre environment.The salary for the role is up to 80,000 Per Annum with fantastic company benefits.Benefits and Package for a Head of Operations:Salary: Up to 80,000 per annumHours: Monday - Friday, hours between 8am - 6pmContract type: PermanentLocation: LlanelliFree parkingHealth and wellbeing programmeBonus scheme (monthly bonus)Overtime availabilityInternal recognition schemes with financial awardPension scheme33 days annual leave (including bank holidays and your birthday)Support and training providedCareer progression opportunitiesKey Responsibilities of a Head of OperationsLead and oversee all contact centre operations, ensuring high levels of customer satisfaction and service deliveryDevelop and implement operational strategies to improve performance, efficiency, and scalabilityManage KPIs such as service levels, call handling times, customer satisfaction (CSAT), and first contact resolutionDrive continuous improvement initiatives to enhance processes, systems, and customer journeysOversee workforce planning, forecasting, and ..... full job details .....