Head Of Operations

Head of Operations Maidstone, Kent (Hybrid Working)Up to £90k DOE An exciting opportunity has arisen for an experienced and commercially minded Head of Operations to join a rapidly growing technology business operating within a regulated environment.This is a senior leadership position reporting directly to the Managing Director, with responsibility for overseeing Client Services, Compliance and Product functions whilst ensuring strong collaboration across Sales, Finance and platform delivery teams.The successful candidate will play a pivotal role in driving operational excellence, business scalability, process automation and continuous improvement, helping to support the organisation''s ambitious growth plans.As Head of Operations, you will take ownership of day-to-day operational performance across multiple business functions, ensuring effective processes, governance, controls and reporting frameworks are in place.You will work closely with senior stakeholders, external technology partners and internal teams to deliver operational excellence, regulatory compliance and a high-quality customer experience.Key ResponsibilitiesLead operational delivery across Client Services, Compliance and Product functions.Develop, implement and continuously improve scalable operational processes and controls.Define and monitor operational KPIs, performance metrics and reporting frameworks.Identify and resolve operational risks, bottlenecks and inefficiencies.Oversee customer and partner ..... full job details .....