Head of Operations

North and West Gloucestershire Citizens Advice is seeking an enthusiastic and motivated individual to join our strategic leadership team and help shape the future of our services and communities. This is an exciting opportunity to join a well-established and respected charity with a strong reputation for delivering high-quality advice and support services. We are proud to be an organisation that values collaboration, innovation, and professional development, making it a great place to work and grow your career. As part of our leadership team, you will work closely with colleagues and partner agencies to strengthen services, drive continuous improvement, and achieve the best possible outcomes for the people and communities we support. You will play a key role in shaping and strengthening operational delivery across the organisation, ensuring high-quality services while supporting innovation, growth, and long-term sustainability. Key details Position: Head of Operations Location: Flexible within North and West Gloucestershire (hybrid working available) Hours: 1.0 FTE (approx. 37 hours per week) Salary: £44,163 Reports to: Chief Executive Officer (CEO) Annual leave and benefits: 27 days plus Bank Holidays Contribution of 7% based on 4% employee contribution Employee Assistance Scheme Birthday Leave Christmas Closure Flexible Working Policy What are the responsibilities? Lead and support advice, health, and community service teams to deliver high-quality and effective services. ..... full job details .....