Head of Operations

Head of OperationsLocation: LondonOur client is one of the UK''s leading parking management companies, delivering innovative parking solutions across retail, commercial, healthcare, residential and mixed-use developments.We are seeking an experienced Head of Ops to lead operational performance across the South region portfolio. This is a senior leadership position responsible for driving operational excellence, ensuring exceptional customer service, maintaining compliance, and leading a high-performing regional management team.The successful candidate will have extensive experience managing geographically dispersed teams within a field-based operational environment and will be passionate about continuous improvement, people development and delivering outstanding client service.Key ResponsibilitiesOperational LeadershipLead the day-to-day operational performance of multiple regions across the South of the UK.Provide leadership and support to Regional and Area Operations Managers.Ensure consistent delivery of operational standards across all contracts.Develop and implement operational strategies to improve efficiency and profitability.Monitor KPIs and operational performance across the business.Drive continuous improvement initiatives throughout the operation.Client ManagementBuild and maintain strong relationships with key national clients.Attend client review meetings and present operational performance.Resolve complex operational issues and customer escalations.Identify ..... full job details .....