Head of Operations (District Heating)

Salary: Competitive + Car allowance / Company Car + Annual Bonus

Grade: GG13

Location: Midlands or London based



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It''s why we''re looking for someone who''s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you:

• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you''ll be doing:

• Take full responsibility for the overall operational performance of the Heat Network portfolio, overseeing all aspects including Health & Safety, planning, delivery, maintenance, and compliance across a nationwide portfolio.
  
• Manage and motivate a team of Contract Managers, engineers, and technicians, providing visible leadership, conducting appraisals and managing performance
  
• Ensure residents'' supply of heating and hot water remains unimpacted by developing and overseeing a comprehensive business plan
  
• Deliver contracts as outlined at the preferred bidder stage, developing strategic improvement plans
  
• Act as the primary point of contact for all client operational, safety, and quality matters, building and maintaining strong relationships with customers, suppliers, government officials, and regulatory bodies.
  
• Oversee business development activities, support the BD team in securing new contracts through bid support, and develop strategic partnerships with the supply chain to offer innovative decarbonisation solutions.
  
• Ensure compliance with all relevant regulations, SLAs, and KPIs, incorporating new shift patterns and out-of-hours escalation processes to meet incoming regulatory requirements
  
• Drive innovation in district heating technologies, promote energy efficiency, minimise environmental impact, and continuously monitor and evaluate portfolio performance to identify improvements.
  
  

What we''re looking for:

• Proven background in district heating operations, with familiarity in heat network design and installation, and experience managing complex operational portfolios
  
• Demonstrated experience leading and managing multi-site teams, including performance management, disciplinary processes, and talent development
  
• Strong commercial awareness with experience in budgeting, forecasting, contract management, and P&L responsibility
  
• Health and safety leadership experience, ideally holding a NEBOSH General Certificate in Management, with a track record of delivering safe, legally compliant operations
  
• Excellent relationship management and communication skills, with experience presenting to Senior Leadership Teams and engaging with external regulators and government officials
  
• Degree level in Management or Engineering alongside a CIBSE Heat Network Practitioner qualification.
  

What''s next?



Apply today, so we can make a difference for generations to come.



We''re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we''re also transforming what it means to have a rewarding, purposeful career.



We''re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.



We''re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.



If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don''t hesitate to contact your line manager or the HR team.





Job Posting End Date:

27-04-2026

What''s next?

Apply today, so we can make a difference for generations to come.

We''re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we''re also transforming what it means to have a rewarding, purposeful career.

We''re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We''re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.