Head of Omnichannel & Stakeholder Engagement, IC (UK)

Make your mark for patients

We are looking for a

Head of Omnichannel and Stakeholder Engagement, Intercontinental , who is strategic, collaborative, and culturally agile to join our Global Omnichannel team. This position can be based in either our

Brussels, Belgium ,

Monheim, Germany , or

Slough, United Kingdom

offices in

Europe . This hybrid position requires a minimum of 40% on-site presence and up to 20% domestic/international travel.

About the role

You will serve as a strategic advisor and enabler, helping local market teams adopt and execute our global omnichannel strategy, including the use of Omnichannel Hub services, tailored to their market context, digital maturity, and business needs. Operating on a needs-based (pull) model, you will bridge global capabilities with local execution through coaching, thought leadership, and facilitation of Omnichannel Hub services, especially for less mature markets. The role supports consistency, scalability, and continuous improvement across markets, without direct ownership of local or regional omnichannel activities. Your focus will be on coaching, thought leadership, and enabling affiliates to adapt global strategies to their local context.

Who you’ll work with

You will be part of the Global Omnichannel Leadership Team, working closely with regional and affiliate teams across continents, including Mexico, Brazil, APAC, Australia, and others. You’ll collaborate with stakeholders at all levels to align global strategies with local needs and promote omnichannel success, ensuring alignment with global and regional objectives.

What you’ll do

Adapt global omnichannel strategy to regional needs and market contexts.

Represent regional insights to shape global strategies and services.

Guide affiliates based on digital maturity without enforcing a one-size-fits-all approach.

Provide hands-on support to local affiliates when needed, especially in markets with low digital maturity or limited resources.

Promote adoption of Omnichannel Hub services across affiliates.

Act as a trusted advisor, aligning local, regional, and global goals.

Surface local needs to influence the capability roadmap at the global level.

Share best practices among affiliates to foster cross-market learning.

Facilitate effective communication between affiliates and global teams.

Monitor campaign execution and digital maturity to drive ongoing improvement.

Qualifications

Minimum Experience/Skills Required:

10-15+ years of experience in omnichannel marketing, digital health, or related roles within multinational or regional settings.

Fluency in English is required.

Bachelor’s Degree.

Preferred Experience/Skills:

Master’s Degree or higher qualification.

Ability to adapt global strategies to local healthcare, regulatory, and go-to-market environments.

Strong understanding of customer experience in complex healthcare settings.

Experience supporting both mature and emerging markets with tailored guidance.

Proven ability to collaborate across diverse stakeholders in matrix organizations.

High cultural sensitivity and adaptability across geographies and commercial models.

Knowledge of HCP channel preferences across intercontinental countries.

Understanding of regional data privacy and compliance frameworks (e.g., GDPR).

Experience navigating complex healthcare ecosystems and access dynamics.

Fluency in additional languages such as Spanish, Portuguese, Japanese, or Mandarin is highly desirable.

Interested?

If you’re ready to ‘go beyond’ and create value for patients, we’d love to hear from you!

About us

UCB is a global biopharmaceutical company focusing on neurology and immunology, with around 8,500 employees worldwide. We are inspired by patients and driven by science.

Why work with us?

At UCB, we create value through collaboration, innovation, and a human-centered approach. We foster a supportive, inclusive culture where everyone has the opportunity to grow and realize their potential. We are committed to making a positive impact for patients, our employees, and the planet.

UCB is an equal opportunity employer. All employment decisions are made without regard to protected characteristics. For accommodations during the application process, contact

EMEA-Reasonable_Accommodation@ucb.com . Please note that inquiries not related to accommodations may not receive a ..... full job details .....