Head of Membership and Subscriptions

We are looking for a Head of Membership and Subscription to join our Client, a growing and customer-focused organisation looking for an experienced leader to take ownership of their membership proposition and drive continued growth. This is a high-impact role for someone who understands what makes customers stay, engage, and see genuine value in a membership proposition. You will play a key role in shaping the customer journey, improving member value, and using insight and data to drive commercial growth. What You''ll Be Doing: • Taking ownership of the overall membership and subscription strategy, with a strong focus on growth and retention • Developing and continually improving the membership proposition to ensure it remains relevant and compelling • Identifying opportunities to increase membership, engagement, retention, and customer lifetime value • Ensuring members receive an excellent experience across every stage of their journey • Using customer insight, data, and feedback to understand behaviour and identify opportunities for improvement • Working closely with commercial, marketing, digital, and customer teams to deliver membership initiatives • Developing strategies to increase member value and strengthen long-term customer relationships • Monitoring membership performance and using data to inform commercial decisions • Leading initiatives designed to improve customer engagement and subscription performance • Bringing new ideas and innovative thinking to ..... full job details .....