https://jobs.co.uk/job/head-of-member-experience-tria-recruitment--d1fd33ff-b696-46ef-9117-fcb59d6c873b RSS feed for Head of Member Experience at Tria Recruitment. en-gb Mon, 15 Jun 2026 19:56:45 GMT https://jobs.co.uk/job/head-of-member-experience-tria-recruitment--d1fd33ff-b696-46ef-9117-fcb59d6c873b https://jobs.co.uk/job/head-of-member-experience-tria-recruitment--d1fd33ff-b696-46ef-9117-fcb59d6c873b Mon, 15 Jun 2026 11:50:52 GMT Location: London | Salary: 10000-500000 Annual | Type: Any | Head of Member Experience12-16 month FTC (maternity cover)Up to £92,000 + 15% discretionary bonusAn established, purpose-driven logistics organisation is seeking a senior leader to take ownership of its member experience and lead its next phase of development. This is a strategic role with broad scope, combining leadership of a multi-channel service function with responsibility for shaping how members engage with the organisation over time.The organisation offers a supportive and collaborative working environment, along with flexibility and a genuine commitment to continuous improvement. This is an opportunity to take on a visible leadership role and have a clear, lasting impact on how members experience the organisation day to day.You will be accountable for the overall quality of the member journey, from initial onboarding through to ongoing support and retention. The focus is on creating a more responsive, insight-led approach that improves satisfaction, strengthens engagement and reduces attrition, while ensuring the operation remains efficient and scalable. Put simply, you will be responsible for making sure the experience lives up to the organisation''s ambition.Key aspects o... Any