https://jobs.co.uk/job/head-of-member-experience-insight-select-ltd--87ad2702-dd8b-4dcf-9bdc-98a2d8b48ee0 RSS feed for Head of Member Experience at Insight Select Ltd. en-gb Sat, 27 Jun 2026 21:30:34 GMT https://jobs.co.uk/job/head-of-member-experience-insight-select-ltd--87ad2702-dd8b-4dcf-9bdc-98a2d8b48ee0 https://jobs.co.uk/job/head-of-member-experience-insight-select-ltd--87ad2702-dd8b-4dcf-9bdc-98a2d8b48ee0 Sat, 27 Jun 2026 11:51:59 GMT Location: London | Salary: 87000.00-87000.00 Annual | Type: Permanent | Head of Member Experience (12-month FTC) £87,000 - £92,000 + bonus + benefits London (Hybrid)Our client is a leading membership organisation dedicated to supporting businesses through industry-leading services, solutions, and expertise. They are seeking an experienced Head of Member Experience to lead the delivery of an outstanding end-to-end member journey, driving satisfaction, retention, and operational excellence across the organisation.ResponsibilitiesLead and develop the member experience strategy, ensuring exceptional service delivery and alignment with business objectivesManage and inspire high-performing support and retention teams, fostering a culture of accountability and continuous improvementChampion the voice of the member, using customer insight and feedback to enhance engagement, satisfaction, and loyaltyDrive operational performance across a multi-channel service environment, ensuring KPIs and SLAs are consistently achievedIdentify and implement process, technology, and service improvements to optimise the end-to-end member journeyCollaborate with key stakeholders across the business to deliver strategic initiatives and improve member retentionSkillsProven experien... Permanent