https://jobs.co.uk/job/head-of-managed-services-harvey-nash-it-recruitment-uk--1ccd307e-d3ec-42e9-8b56-137d3c73a555 RSS feed for Head of Managed Services at Harvey Nash IT Recruitment UK. en-gb Sat, 17 Oct 2026 17:33:16 GMT https://jobs.co.uk/job/head-of-managed-services-harvey-nash-it-recruitment-uk--1ccd307e-d3ec-42e9-8b56-137d3c73a555 https://jobs.co.uk/job/head-of-managed-services-harvey-nash-it-recruitment-uk--1ccd307e-d3ec-42e9-8b56-137d3c73a555 Sat, 17 Oct 2026 11:52:45 GMT Location: London | Salary: 100000.00-100000.00 Annual | Type: Permanent | Job title: Head of Managed ServicesLocation: London, UK (Hybrid- 3 days/week; Wednesdays are must)Type: Full-time/PermanentRole OverviewWe are seeking an experienced Head of Managed Services to lead and scale a global managed IT and security services function across the UK and offshore locations. The role will own service delivery, operational performance, customer experience and commercial profitability, driving a consistent, scalable and commercially sustainable operating model.Key ResponsibilitiesLead global Service Desk, Field Engineering, NOC, SOC and internal IT support operations.Define and implement managed services strategy, operating models and service improvement initiatives.Own service performance, SLAs, operational risk, customer satisfaction and executive escalations.Drive profitability, margin improvement, cost optimisation, resource utilisation and capacity planning.Standardise service delivery, processes and governance across onshore and offshore teams.Lead automation, AI and tooling initiatives to improve productivity, service quality and scalability.Develop the managed services portfolio and collaborate with Sales, Account Management and Professional Services to ... Permanent