Head of Lead Generation Call Centre

Head of Lead Generation Call Centre Derby - Office Based Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a fast-growing legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a Head of Lead Generation Call Centre. This is a senior leadership role responsible for a 35-person outbound contact centre that drives appointments into the firm''s branch network. The function works warm, high-intent data sets including existing clients and acquired will-bank customers, making this a high-volume but quality-led outbound environment. Reporting into the COO, the successful candidate will own the performance, strategy, and leadership of the entire lead generation operation, with accountability for conversion, productivity, data quality, and customer engagement outcomes. The Opportunity This is a key operational and commercial leadership role within the business, sitting at the heart of the growth engine. The successful candidate will be responsible for ensuring the contact centre consistently converts high-quality leads into booked and attended appointments, while improving efficiency, reducing attrition, and strengthening overall team performance. This role requires a visible, hands-on leader who is confident operating on the sales floor, coaching teams directly, and driving performance through data-led decision making. Key Responsibilities Commercial Performance and Sales LeadershipLead a 35-person outbound ..... full job details .....