Head of Key Accounts, Hospitality [PMS]

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Head of Key Accounts, Hospitality [PMS]

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PlanetJoin to apply for the

Head of Key Accounts, Hospitality [PMS]

role at

PlanetAbout Us

Planet is transforming the hospitality technology landscape by delivering something no one else can: a fully integrated platform that combines Property Management Systems (PMS), embedded payments, and a vast network of third-party integrations — all from a single provider, purpose-built for hospitality.About Us

Planet is transforming the hospitality technology landscape by delivering something no one else can: a fully integrated platform that combines Property Management Systems (PMS), embedded payments, and a vast network of third-party integrations — all from a single provider, purpose-built for hospitality.

With over 13,000 hotel customers worldwide, we empower hotels to elevate every step of the guest journey — from booking to check-out — by eliminating friction and unlocking operational efficiency. Whether on-premise or in the cloud, our solutions simplify complexity, reduce costs, and enhance the guest experience.

Backed by leading private equity investors, Advent International and Eurazeo, Planet is investing heavily in technology, service and support — and building the most complete and connected hospitality platform on the market.

Our mission is to enable connected commerce where payments and operations work seamlessly together, helping hotels deliver unforgettable guest experiences.

Role Overview

As

Head of Key Account Management , you will lead a team of 6-8 Account managers today with possibility for growth in the coming 12-18 months that are responsible for our most valuable hotel customers. Your goal is to ensure strong commercial performance, drive retention and expansion, and foster deep, strategic partnerships. You’ll bring structure, clarity, and leadership to a critical function that sits at the heart of our client success and revenue engine.

What You Will Do

Leadership and Team ManagementLead, mentor, and develop a high-performing team of 6–8 Key Account ManagersDrive a culture of accountability, collaboration, and excellenceSet clear KPIs and regularly review team performance against commercial targetsClient Strategy and Relationship ManagementOwn executive relationships with top-tier hotel clientsEnsure a customer-centric approach across the account management lifecycleAct as an escalation point for key issues or growth opportunitiesCommercial FocusDrive retention, upsell, and expansion within top accountsPartner with sales, product, and payments teams to maximize commercial outcomesMonitor contract renewals, pricing strategies, and risk managementOperational ExcellenceImplement structured account planning frameworks and reportingStandardize processes for onboarding, engagement, and QBRsUse data and CRM insights to drive decision-making and prioritizationCross-Functional CollaborationWork closely with Product, Support, Sales, and Marketing to deliver value to clientsServe as a voice of the customer internally, shaping product and service evolutionLead initiatives to improve customer satisfaction and advocacy

Who You Are

8+ years of experience in key account management or customer success, preferably in B2B SaaS3+ years of experience leading account management or client-facing teamsProven success managing strategic accounts in the hospitality or payments sector a strong plusStrong commercial acumen and experience in upselling, renewal management, and revenue expansionHighly structured and systematic; experienced with CRM systems (e.g., Salesforce, HubSpot)Exceptional communication and stakeholder management skillsComfortable working in a fast-paced, high-pressure environment

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.

We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.Seniority level

Seniority level DirectorEmployment type

Employment type Full-timeJob function

Job function Sales and Business DevelopmentIndustries IT Services and IT ConsultingReferrals increase your chances of interviewing at Planet by 2xGet notified about new Head of Key Accounts jobs in

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