https://jobs.co.uk/job/head-of-itsm-teksystems--ef949ef6-b7ca-487f-b5a1-f83ac0df2bf3 RSS feed for Head Of ITSM at Teksystems. en-gb Fri, 31 Jul 2026 22:27:48 GMT https://jobs.co.uk/job/head-of-itsm-teksystems--ef949ef6-b7ca-487f-b5a1-f83ac0df2bf3 https://jobs.co.uk/job/head-of-itsm-teksystems--ef949ef6-b7ca-487f-b5a1-f83ac0df2bf3 Thu, 30 Jul 2026 23:00:00 GMT Location: London | Salary: Negotiable | Type: Contract | We are seeking an experienced Head of IT Service Management (ITSM) to lead and evolve the organisation''s IT service delivery function, ensuring the highest levels of operational excellence, service quality, and customer satisfaction. The successful candidate will be responsible for defining and implementing ITSM strategies, frameworks, and best practices across the business, leveraging platforms such as ServiceNow and Jira to drive service improvement, incident management, change management, problem management, and service request processes. This role requires a strategic leader who can align IT services with business objectives, establish governance frameworks, monitor service performance through KPIs and SLAs, and foster a culture of continuous improvement across technology teams. As the Head of ITSM, you will work closely with senior stakeholders, business leaders, and technical teams to ensure IT services are delivered efficiently and meet organisational needs. You will be responsible for leading and developing high-performing teams, managing vendor relationships, and driving key transformation initiatives that enhance service management capabilities. Strong stakeho... Contract