https://jobs.co.uk/job/head-of-it-service-management-parity-network--ec9c4bec-d844-4c1f-8ea5-840188d28208 RSS feed for Head of IT Service Management at Parity Network. en-gb Fri, 26 Jun 2026 03:17:37 GMT https://jobs.co.uk/job/head-of-it-service-management-parity-network--ec9c4bec-d844-4c1f-8ea5-840188d28208 https://jobs.co.uk/job/head-of-it-service-management-parity-network--ec9c4bec-d844-4c1f-8ea5-840188d28208 Mon, 22 Jun 2026 23:00:00 GMT Location: Buckinghamshire | Salary: £600/day | Type: Contract | Head of IT Service Management -600 day rate (Inside IR35), Hybrid Working Parity is delighted to partner with our client; a public sector organisation, who are looking to recruit an experienced to lead and shape the strategic direction of IT Service Management across a complex and high-profile environment. You will be responsible for defining the vision, governance, and continuous improvement of service management practices, ensuring services are delivered effectively, consistently, and in alignment with organisational and customer requirements. This is a senior leadership role requiring strong stakeholder engagement, operational oversight, and a proven track record in large-scale IT service environments. Key Responsibilities Lead and develop a Service Management team, ensuring capacity, performance, and adherence to standards Define and deliver the IT Service Management strategy and continuous improvement roadmap Act as a senior escalation point for service issues and stakeholder concerns Oversee service performance, reporting, and customer satisfaction metrics Ensure ITIL-aligned processes are embedded and continuously improved Lead on service design input into ne... Contract