https://jobs.co.uk/job/head-of-it-service-management-deerfoot-recruitment-solutions-limited--9bd57798-8cac-40b5-ae3d-2712b602aea9 RSS feed for Head of IT Service Management at Deerfoot Recruitment Solutions Limited. en-gb Mon, 25 May 2026 00:18:09 GMT https://jobs.co.uk/job/head-of-it-service-management-deerfoot-recruitment-solutions-limited--9bd57798-8cac-40b5-ae3d-2712b602aea9 https://jobs.co.uk/job/head-of-it-service-management-deerfoot-recruitment-solutions-limited--9bd57798-8cac-40b5-ae3d-2712b602aea9 Mon, 27 Apr 2026 23:00:00 GMT Location: Hatfield | Salary: £110000 - £130000/annum + 30% Bonus + 7% Pension + More | Type: Permanent | Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire -110,000 - -130,000 + up to 30% bonus + strong benefits We''ve been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience are critical to business performance. Based in Hertfordshire (hybrid), you''ll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement using service metrics (MTTR, trends, backlog) Oversee IT service delivery, 24/7 support operations, and ITSM tooling Coordinate cyber incident response with internal security teams and external partners Manage third-party suppliers, SLAs, and commercial performance Define and deliver strategy across automation, observability, and AIO... Permanent