https://jobs.co.uk/job/head-of-it-service-desk-tate--8d5f9f5b-4ae7-4903-ba18-8a4177bf9cd0 RSS feed for Head of IT Service Desk at Tate. en-gb Wed, 12 Aug 2026 20:38:52 GMT https://jobs.co.uk/job/head-of-it-service-desk-tate--8d5f9f5b-4ae7-4903-ba18-8a4177bf9cd0 https://jobs.co.uk/job/head-of-it-service-desk-tate--8d5f9f5b-4ae7-4903-ba18-8a4177bf9cd0 Tue, 11 Aug 2026 23:00:00 GMT Location: Buckinghamshire | Salary: £90000/annum bonus and benefits | Type: Permanent | Head of Service Desk Buckinghamshire | Hybrid working (3 days in the office) | Permanent C-90,000, annual bonus & benefits Are you an experienced Service Desk leader who thrives in fast-paced environments and enjoys building high-performing teams? We''re partnering with a successful and growing technology services organisation to find a Head of Service Desk who will take ownership of the entire support operation across 1st, 2nd and 3rd Line teams. This is a fantastic opportunity for someone who enjoys balancing people leadership with operational excellence. You''ll be responsible for driving service performance, developing leaders, improving customer outcomes and ensuring the Service Desk operates efficiently every day. The Role You''ll lead a multi-level Service Desk function, overseeing team performance, service quality, resource planning and continuous improvement initiatives. Key responsibilities include: Leading and developing Service Desk Team Leaders and technical teams Driving SLA performance and customer satisfaction Managing service demand, workload and ticket backlogs Acting as a senior escalation point for critical incidents Using operati... Permanent