Head of IT Service and Secure Operations

Lead Secure, Reliable and High-Performing IT Services at SNG We''re looking for an experienced and strategic IT leader to join our CIO Leadership Team at Sovereign Network Group (SNG) as Head of IT Service and Secure Operations. In this new role, you''ll be responsible for the delivery, security, resilience and continual improvement of SNG''s core technology services. Based from our offices in Basingstoke or Wembley, you''ll combine home and office working aligned with our hybrid approach. There will be regular travel to both of these offices to ensure close collaboration across teams. The Role Providing strategic leadership across SNG''s technology operations and operational service capabilities, this role ensures technology services remain customer-focused, secure, resilient and aligned to SNG''s technology strategy, continually evolving to meet changing organisational needs. You will be a leader who combines strong operational management with a focus on efficiency and value. You will drive improvements in service performance, colleague experience and operational effectiveness through the intelligent use of automation, AI and modern service management practices. You''ll be accountable for leading Service Desk, Infrastructure, Cloud Operations and Cyber Security Operations teams, ensuring colleagues receive reliable, secure and high-quality technology services. Responsibilities include: Developing the operational strategy for IT Services and Secure Operations, ensuring ..... full job details .....