https://jobs.co.uk/job/head-of-it-service-and-operations-robert-half--330d320d-5fd0-4d35-9229-e7716d16ec0b RSS feed for Head of IT Service and Operations at Robert Half. en-gb Sat, 29 Aug 2026 15:54:18 GMT https://jobs.co.uk/job/head-of-it-service-and-operations-robert-half--330d320d-5fd0-4d35-9229-e7716d16ec0b https://jobs.co.uk/job/head-of-it-service-and-operations-robert-half--330d320d-5fd0-4d35-9229-e7716d16ec0b Sat, 29 Aug 2026 11:53:02 GMT Location: Richmond | Salary: 10000-500000 Annual | Type: Permanent | Head of IT Service and Operations Location: Richmond-upon-ThamesReports to: CIO A senior IT leadership role with real ownership and influence Are you an experienced IT leader who thrives at the intersection of service, operations, governance, risk and transformation? We''re looking for a Head of IT Service and Operations to take ownership of the end-to-end performance, resilience and governance of IT services within a successful, regulated organisation operating as part of a global technology environment. This is a role with genuine accountability. You''ll lead the UK IT Service and Operations function, managing a small leadership team and overseeing a wider team of around ten, while working closely with global technology teams, third-party suppliers and senior stakeholders. What you''ll be doing Own and evolve the UK SIAM model, bringing together global and third-party technology providers. Set and manage SLAs, OLAs and KPIs, ensuring IT performance is aligned with business outcomes. Lead major incident and problem management governance, driving root-cause analysis and continuous improvement. Own the vendor management and multi-supplier governance framework. Take accountability f... Permanent