Head of IT Operations

An exciting opportunity for an experienced technology operations leader to take ownership of business-as-usual IT services across a complex organisation. This role is responsible for service delivery, service management, application support, supplier performance, operational resilience, and continuous improvement, ensuring reliable, accessible, and cost-effective technology services that support organisational success. Client Details This role is within the not-for-profit sector, based in London. Description Lead the end-to-end delivery of technology operations, ensuring high-quality, reliable and accessible IT services. Own and enhance the IT service management framework, including incident, problem, change, request, configuration and knowledge management processes. Define and manage service catalogues, SLAs, OLAs, KPIs and performance reporting. Lead major incident management activities, coordinating internal teams and third-party suppliers to restore services quickly and effectively. Oversee application support functions, including support models, documentation, release coordination and escalation processes. Drive continual service improvement through performance analysis, service data insights and stakeholder feedback. Manage demand, capacity, availability and continuity planning across technology services. Ensure effective transition of new and changed services into live operational support. Lead supplier relationships, contract governance, service reviews and ..... full job details .....