Head of IT Operations

Your new company
Join a forward-thinking organisation committed to delivering innovative and resilient IT solutions across the organisation. This is a fantastic opportunity to lead a high-performing IT Operations team and shape the future of technology delivery. This role is offered as a 12 Months FTC and is based remotely with occasional travel.

Your new role
As Head of IT Operations, you will oversee the delivery of business-as-usual IT services, lead service desk operations, and drive continuous improvement across systems and processes. You''ll play a pivotal role in designing end-to-end technical solutions, supporting bids and tenders, and managing supplier relationships to ensure value and performance.You''ll work closely with senior stakeholders and the wider Technology Directorate, contributing to strategic planning and ensuring alignment with the organisation''s roadmap. This role also includes leading contract transitions, implementing robust governance, and championing a solutions-focused culture.

What you''ll need to succeed

• Proven leadership in IT operations, service desk management, and supplier engagement
• Experience managing multidisciplined teams including a service desk
• Strong experience in technical solution design, bid writing, and contract mobilisation
• Expertise in Microsoft technologies such as Azure, Power BI, and ITIL frameworks
• Excellent stakeholder management and communication skills
• Ability to drive innovation, efficiency, and secure operational practices
• Relevant qualifications (e.g. ITIL, Six Sigma, Degree in IT or related field)

What you''ll get in return

• A strategic leadership role with real impact
• Opportunity to shape IT operations and influence business growth
• Collaborative working environment with senior leadership
• Competitive salary up to Circa -70,000 and benefits package
• Career development and training opportunities

What you need to do now
If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.

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