Head of Implementation

Role Overview:Role: Head of Implementation - SaaS EdTechSalary: £70,000-£80,000 per annumLocation: Remote-first (offices in London - Candidates must be based in England)Interviews - w/c 1st June The Opportunity:Our client, a growing SaaS EdTech, are looking for an experienced Head of Implementation to lead a major transformation of its onboarding and implementation function.This is not a traditional delivery management role. The business is undergoing an ambitious operational transformation, and this position sits at the heart of it. The successful candidate will be tasked with redesigning the implementation function from the ground up with the goal of creating a faster, more scalable, lower-effort onboarding experience for both customers and internal teams.This role is ideal for someone who has successfully transformed an implementation or onboarding function before and wants the autonomy to do it again in a business where the impact will be highly visible.Rather than managing a personal portfolio of projects, your focus will be on driving operational excellence, improving scalability, embedding automation, and building a high-performing team capable of delivering consistently exceptional customer experiences.You''ll work cross-functionally with Product, Technology, Customer Success, Sales, and Support teams to reshape how implementations are delivered and continuously improve the customer journey.Key Responsibilities:Transformation and Operational ImprovementTeam ..... full job details .....