Head Of Guest Services

Head of Guest Services

We are currently on the hunt for a Head of Guest Services for a luxury 5 star hotel in Berkshire. As the Head of Guest Services you will be expected to provide all guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery throughout their stay.

The PerksAs Head of Guest Services you will receive:Basic salary of £47,000 per annum£4,000 in resort service chargeComplimentary stays with breakfast included – stay twice a year at each hotel!50% off at bars and restaurants£1,000 Refer a friend bonus schemeWorld class development opportunitiesSocial events throughout the year, including our annual winter ballFree Meals on DutyExclusive Access to a discount platform featuring 1000s of retailersUniform provided with complimentary laundry includedThe Place

Set on 240 acres, this luxury, picturesque hotel is part of prestigious hotel collection. On site they have a luxurious Spa, Michelin Star Restaurant, and Lounge Bar.

The Person

The Successful Head of Guest Services will have:Hospitality diploma /degreePrevious leadership experience within a luxury or five-star environmentPrevious leading a front of house team in a quality operationCustomer service orientated and ability to connect with guestsGood understanding of all social media platformsExperience of OperaExcellent IT knowledge including Microsoft OfficeExcellent written and spoken EnglishTeam playerImmaculately presentedEmpathetic and Resilient PersonalityIf you''re interested in the role of Head of Guest Services role apply ..... full job details .....