Head of Fellowship Retention and Services

Head of Fellowship Retention and ServicesSalary: £50,000 - £60,000Contract: Permanent, Full-timeAre you a strategic leader with a passion for membership engagement and income stewardship? We are seeking an experienced Head of Fellowship Retention and Services to lead a dynamic team dedicated to delivering outstanding member services and driving retention. This pivotal role will oversee a significant income stream and ensure the ongoing engagement and satisfaction of a prestigious fellowship network.About the RoleReporting directly to the Director of Fellowship, you will be responsible for shaping and delivering retention strategies that underpin long-term financial sustainability. Leading a busy Services team, you will ensure excellent day-to-day service delivery, handle high volumes of member queries, and manage complex issues with diplomacy and care.Using data-led insights and innovative campaign approaches, you will develop targeted retention initiatives, continuously improving renewal rates and fostering a strong sense of belonging among members. With responsibility for a budget of approximately £280K and generating nearly £6 million in annual income, this role is crucial to the organisation s financial resilience and mission.Who We re Looking ForExtensive leadership experience in membership or fellowship recruitment, retention, and service delivery.Proven success in stewarding multi-million-pound income streams.Strong expertise in CRM systems, preferably Salesforce, ..... full job details .....