Head of Digital Workplace ExperienceAre you a strategic leader with a product mindset, ready to transform the way employees interact with technology? Our client is looking for a Head of Digital Workplace Experience to drive AI, automation, and digital tools that empower staff and enhance productivity whether they''re in the office or working remotely.The RoleThis is more than just IT support: this is about redefining how a modern workplace operates. You''ll lead a high-performing Help Desk team, ensuring a seamless technology experience while championing automation and AI to remove friction and improve efficiency. Working closely with key stakeholders, you''ll shape the digital roadmap, introducing tools that drive engagement and create a truly connected workplace.Key ResponsibilitiesTechnology and Digital Enablement:Oversee and enhance the Help Desk function, ensuring a proactive, user-first approach.Deploy and optimise workplace technologies, from laptops and mobile devices to digital collaboration tools.Drive innovation in M365 and workplace platforms, ensuring security, scalability, and a frictionless user experience.Identify opportunities to automate processes and introduce self-service capabilities that empower employees.Strategy and Leadership:Develop and execute a product-led strategy for digital workplace tools, ensuring solutions align with business needs.Lead engagement with cross-functional stakeholders, collaborating with HR, Facilities, and senior leadership ..... full job details .....