https://jobs.co.uk/job/head-of-digital-services-and-enablement-global-transformation-cactus-search--4af0e8c9-88b3-42e7-9857-70e338e954c6 RSS feed for Head of Digital Services and Enablement Global Transformation at Cactus Search. en-gb Sun, 25 Oct 2026 11:33:36 GMT https://jobs.co.uk/job/head-of-digital-services-and-enablement-global-transformation-cactus-search--4af0e8c9-88b3-42e7-9857-70e338e954c6 https://jobs.co.uk/job/head-of-digital-services-and-enablement-global-transformation-cactus-search--4af0e8c9-88b3-42e7-9857-70e338e954c6 Sat, 24 Oct 2026 11:52:21 GMT Location: London | Salary: 70000.00-70000.00 Annual | Type: Permanent | Cactus Search is looking to connect with an experienced Head of Digital Services and Enablement for a senior, internationally focused leadership opportunity.This is a strategic role for someone who can bring together digital technology, customer experience, systems and operational excellence to deliver meaningful improvements across a complex, large-scale organisation. The focus will be on building the capabilities, platforms and processes that make customer service smarter, more efficient and easier to access. Key areas of responsibility include:Developing and delivering a strategic digital services and enablement roadmap.Leading digital optimisation, customer systems, platforms and knowledge management.Driving customer journey improvements, self-service adoption and reduced customer effort.Identifying opportunities to leverage AI, automation and emerging technologies.Using customer insight, operational data and performance metrics to prioritise investment and demonstrate results.Leading cross-functional transformation initiatives spanning people, processes and technology.Building strong partnerships with senior stakeholders, technology teams and external suppliers.Developing high... Permanent