Head of Digital Services and Enablement Global Transformation

Cactus Search is looking to connect with an experienced Head of Digital Services and Enablement for a senior, internationally focused leadership opportunity.This is a strategic role for someone who can bring together digital technology, customer experience, systems and operational excellence to deliver meaningful improvements across a complex, large-scale organisation. The focus will be on building the capabilities, platforms and processes that make customer service smarter, more efficient and easier to access. Key areas of responsibility include:Developing and delivering a strategic digital services and enablement roadmap.Leading digital optimisation, customer systems, platforms and knowledge management.Driving customer journey improvements, self-service adoption and reduced customer effort.Identifying opportunities to leverage AI, automation and emerging technologies.Using customer insight, operational data and performance metrics to prioritise investment and demonstrate results.Leading cross-functional transformation initiatives spanning people, processes and technology.Building strong partnerships with senior stakeholders, technology teams and external suppliers.Developing high-performing teams and embedding a culture of innovation and continuous improvement. We''re keen to hear from leaders who bring:Significant experience across digital services, customer operations, CX or service transformation.A proven track record of leading multidisciplinary teams and delivering ..... full job details .....