https://jobs.co.uk/job/head-of-digital-services-amp-enablement-global-transformation-cactus-search--643ac8e8-4dc2-432f-8434-0286870180f3 RSS feed for Head of Digital Services & Enablement | Global Transformation at Cactus Search. en-gb Sun, 25 Oct 2026 15:56:31 GMT https://jobs.co.uk/job/head-of-digital-services-amp-enablement-global-transformation-cactus-search--643ac8e8-4dc2-432f-8434-0286870180f3 https://jobs.co.uk/job/head-of-digital-services-amp-enablement-global-transformation-cactus-search--643ac8e8-4dc2-432f-8434-0286870180f3 Thu, 22 Oct 2026 23:00:00 GMT Location: London | Salary: £70000/annum | Type: Permanent | Cactus Search is looking to connect with an experienced Head of Digital Services & Enablement for a senior, internationally focused leadership opportunity. This is a strategic role for someone who can bring together digital technology, customer experience, systems and operational excellence to deliver meaningful improvements across a complex, large-scale organisation. - The focus will be on building the capabilities, platforms and processes that make customer service smarter, more efficient and easier to access. - Key areas of responsibility include: Developing and delivering a strategic digital services and enablement roadmap. Leading digital optimisation, customer systems, platforms and knowledge management. Driving customer journey improvements, self-service adoption and reduced customer effort. Identifying opportunities to leverage AI, automation and emerging technologies. Using customer insight, operational data and performance metrics to prioritise investment and demonstrate results. Leading cross-functional transformation initiatives spanning people, processes and technology. Building strong partnerships with senior stakeholders, technology teams and external sup... Permanent