Head of Debt and Money Advice

About Toynbee Hall Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive. Scope of role The Head of Debt and Money Advice will oversee the delivery, performance, and development of all debt and money advice services delivered by Toynbee Hall, including debt advice, welfare benefits advice, and financial wellbeing services. This includes services delivered across community settings, prisons, hospitals, and mental health pathways. The postholder will act as Toynbee Hall s senior technical lead across financial advice, responsible for: Ensuring consistent technical standards across debt and welfare benefits advice Providing expert guidance on complex, high-risk, or escalated cases, including creditor challenges and complaints Supporting Advice Managers and Technical Supervisors in decision-making and case resolution Key Responsibilities Provide strategic and operational leadership across Toynbee Hall s integrated financial advice services, ensuring alignment between debt advice, welfare benefits advice, and financial wellbeing provision Lead and support Advice Managers, fostering collaboration, accountability, and professional development across multiple delivery areas Ensure all services meet FCA regulatory requirements and funder ..... full job details .....