Head of Customer Success (Remote - UK hours overlap required) Location: Remote Contract: Full-Time Client: A rapidly scaling, mission-driven cyber security training platformMy client, a high-growth cyber security training platform with over 4 million users and 900+ global customers, is looking for a Head of Customer Success to lead their customer strategy. Their mission is to make cyber security education more accessible through gamified, hands-on training that helps organisations build and maintain stronger security teams.This is a brilliant opportunity for an experienced leader to shape and scale a high-impact Customer Success function. The successful candidate will take ownership of the full post-sales journey-driving engagement, increasing retention, and supporting customer growth at scale. You will lead a growing team and work cross-functionally with Sales, Product, and Marketing to ensure customers derive maximum value from the platform.You''ll be comfortable working with a diverse customer base, from small businesses to large enterprises, and bring a mix of strategic vision and operational execution to the table.Responsibilities:Develop and run a customer success strategy to enhance onboarding, adoption, and retentionManage and grow a team of customer success professionalsCollaborate with Account Managers to support renewals, upsells, and cross-sellsWork with internal teams to feedback on product and customer experienceAnalyse customer data to identify trends and ..... full job details .....