Head of Customer Success

Customer Success, Client andamp; Business Support, Onboarding, Data Services, Process Improvement, Stakeholder Management, Ticketing systems, Zendesk, Salesforce, Jira, Service Desk, Banking, FinTech. My global FinTech client, based in London, is looking for a permanent Head of Customer Success/Head of Client Support. Hybrid working, 3 days in the London office, paying £80,000 - £100,000 + bonus + Benefits. We are looking for a Head of Customer Success to lead and grow a team of Client and Business Support Analysts, overseeing client engagement, onboarding, and ongoing support for transaction data services. This role combines strong leadership with operational ownership, ensuring high-quality service delivery while driving process improvements and fostering a collaborative, client-focused culture. The ideal candidate is a clear communicator with strong analytical and problem-solving skills, confident working with clients and senior stakeholders, and able to bring structure and discipline while remaining hands-on when needed. Key skills: Proven experience leading client-facing support teams Strong knowledge of financial markets and data-driven/technical products Experience with ticketing systems (eg Zendesk, Salesforce, JIRA, ServiceDesk) High technical proficiency with data platforms and tools Excellent communication and stakeholder management skills Strong analytical and problem-solving abilities Responsibilities: Lead and develop a London-based team of Client ..... full job details .....