Head of Customer Success - Remote

1 day ago Be among the first 25 applicantsAbout Us

At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 250 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data.About Us

At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 250 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data.

For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data, quickly, dependably, and at scale. And today, the data we extract helps thousands of organizations make smarter business decisions, secure competitive advantage, and drive sustainable growth. Today, over 3,000 companies and 1 million developers rely on our tools and services to get the data they need from the web.

We are looking for a Head of Customer Sucess, who will help build on our strategy for Customer Success to ensure our customers derive maximum value from our products such that they renew, expand and become advocates for us in the market.

If you are proactive, data driven, revenue driver who wants to take the lead in creating a world class Customer Success team - this is the role for you.

Roles and Responsibilities:

Lead our total customer engagement, retention and development strategy to deliver on our retention, expansion and revenue targetsManage success metrics across the team around product and feature consumption, active users, health score, retention, cross-sell/upsell and lifetime value.Lead onboarding and retention by driving programmes of adoption to maximise the value customers get from our productsLead routines to establish customer success goals, proactively monitor achievement of these, ensure collaborative approaches to business reviews with customers with shared agendas and agreed outcomesActively develop new customer opportunities, advance existing opportunities or assist the Sales team in closing active opportunities by demonstrating industry expertise to gain the prospective customer''s confidence as a trusted partner and adviserProvide voice of the customer input into product enhancements based on identified and anticipated customer needsData-driven - use internal systems and operational data sources to optimise health scores and monitoring for KPIs, actions and strategy.Measure and report CS metrics to Senior Management to demonstrate the team''s impact on customers and on the business

Requirements

5+ years demonstrated success in an Account Management or Customer Success role in a technical SaaS business3+ years experience in a leadership roleTechnical background, or experience supporting technical software solutionsExperience leading CS for services/professional services in addition to software is a bonusStrong analytical skills, aptitude for metrics and data-driven decision-making skillsCustomer-centric and relationship-oriented at your core, you are committed to ensuring our customers'' success and adoption of Zyte''s productsProven track record of achieving results while balancing demanding expectationsDriven, consultative, curious, entrepreneurial mindset, able to effectively balance competing priorities and make decisions that support Zyte''s growth

Benefits

By joining the Zyte team, you will:

Become part of a self-motivated, progressive, multi-cultural teamHave the freedom and flexibility to work remotelyGet the chance to work with cutting-edge open source technologies and tools

Seniority level

Seniority level DirectorEmployment type

Employment type Full-timeJob function

Job function OtherIndustries IT Services and IT ConsultingReferrals increase your chances of interviewing at Zyte by 2xGet notified about new Head of Customer Success jobs in

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