Head of Customer Success

Head of Customer SuccessDerby / Derbyshire 40,000 basic + performance bonus Full-timeLead growth. Build relationships. Create exceptional customer experiences.Our client is an ambitious, growing training provider with significant opportunities to expand its apprenticeship and commercial training provision.We are looking for an experienced Head of Customer Success to take ownership of the employer and apprentice customer journey, lead the sales function and help drive the next stage of growth.This is a senior leadership role for someone who understands that sales and customer success go hand in hand. You will turn opportunities into successful learner starts, develop strong employer relationships, improve retention and repeat business, and ensure an excellent customer experience from first enquiry through to completion and progression.You will report directly to the Chief Executive Officer and lead a small commercial team covering business development, marketing, communications and customer engagement.You will also have dedicated office space to develop and lead the sales function.The opportunityOur client currently offers 18 apprenticeship programmes, alongside commercial training, with significant potential for growth.A key objective is to develop a high-performing sales and customer-success operation capable of delivering 30-50 new learner starts per month.You will review the existing pipeline with the Business Development Manager, identify genuine opportunities, improve ..... full job details .....