https://jobs.co.uk/job/head-of-customer-solutions-and-retention-ad-level-the-portfolio-group--d419fb32-ab6b-4084-beca-1f4eec88dd58 RSS feed for Head of Customer Solutions and Retention (AD Level) at The Portfolio Group. en-gb Fri, 03 Jul 2026 15:50:01 GMT https://jobs.co.uk/job/head-of-customer-solutions-and-retention-ad-level-the-portfolio-group--d419fb32-ab6b-4084-beca-1f4eec88dd58 https://jobs.co.uk/job/head-of-customer-solutions-and-retention-ad-level-the-portfolio-group--d419fb32-ab6b-4084-beca-1f4eec88dd58 Fri, 03 Jul 2026 11:53:21 GMT Location: City | Salary: 10000-500000 Annual | Type: Permanent | A senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader, at the heart of a fast-growing, service-led business with a genuinely high-performance culture.This is a truly commercial, client-first role where the customer experience sits at the centre of every decision. You''ll lead the strategy behind client engagement, satisfaction and retention, working closely with Sales, Service and Technology teams to deliver a "must-have" service that clients rely on every day.Reporting into senior leadership, you''ll take full ownership of the client journey from onboarding through to service delivery, satisfaction and retention while acting as a key strategic partner across the business. Ideal for a proven leader from a Professional Services or high-volume Shared Services background, this is an opportunity to shape service transformation at genuine scale.The RoleLead and develop the Client Solutions and Retention teams to deliver exceptional service at scaleOwn the client engagement strategy across onboarding, service delivery, satisfaction and retentionPartner with Sales, Service and Technology on client experience, reputation and AI-dr... Permanent