https://jobs.co.uk/job/head-of-customer-solutions-amp-retention-ad-level-the-portfolio-group--fab4e6a0-19d4-4ef7-b3f8-ab0fc53bb5f1 RSS feed for Head of Customer Solutions & Retention (AD Level) at The Portfolio Group. en-gb Fri, 03 Jul 2026 18:57:07 GMT https://jobs.co.uk/job/head-of-customer-solutions-amp-retention-ad-level-the-portfolio-group--fab4e6a0-19d4-4ef7-b3f8-ab0fc53bb5f1 https://jobs.co.uk/job/head-of-customer-solutions-amp-retention-ad-level-the-portfolio-group--fab4e6a0-19d4-4ef7-b3f8-ab0fc53bb5f1 Thu, 02 Jul 2026 23:00:00 GMT Location: Manchester | Salary: Negotiable | Type: Permanent | A senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader, at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre of every decision. You''ll lead the strategy behind client engagement, satisfaction and retention, working closely with Sales, Service and Technology teams to deliver a "must-have" service that clients rely on every day. Reporting into senior leadership, you''ll take full ownership of the client journey from onboarding through to service delivery, satisfaction and retention while acting as a key strategic partner across the business. Ideal for a proven leader from a Professional Services or high-volume Shared Services background, this is an opportunity to shape service transformation at genuine scale. The Role Lead and develop the Client Solutions and Retention teams to deliver exceptional service at scale Own the client engagement strategy across onboarding, service delivery, satisfaction and retention Partner with Sales, Service and Technology on client experience, reput... Permanent