Head of Customer Service

Social network you want to login/join with:Job DescriptionOur client is a company specializing in smart electric vehicle (EV) charging technology, offering both hardware and software solutions. They are experiencing rapid growth in a dynamic sector focused on green-tech energy and sustainable solutions. They are the fastest-growing and highest-rated company in their industry.The UK market is projected to expand 30-fold in the next five years, with plans to go global soon. You will be selling a product that customers love, need, and want, contributing to a cleaner and greener environment.Exciting Bits

Flexible/hybrid working with a vibrant office in the cityFastest-growing company and product in the sector, with top industry customer service ratingsSeries A funded, preparing for the next stage of hypergrowthThe Role

As VP of Customer Service, you will:Lead a team of approximately 10 customer service professionals based in the UK, and take the team to the next levelOwn the Customer Service function, with potential to become the largest department in the company (anticipated doubling of headcount this year)Implement new processes, structures, technology, and build a market-leading customer service operationJoin a meritocratic environment where everyone''s voice is heard and opportunities to influence the business are availableWhat We Are Looking For

Experience as a Head of or VP of Customer Service, with a proven track record of building and managing teamsExperience in high-growth startup or scale-up environmentsBackground in technology, including consumer electronics, hardware, or softwareAn entrepreneurial, proactive attitude and a desire to make a significant impactPassion for EV and clean energy is an ..... full job details .....