Head of Customer Service

Head of Customer ServiceManufacturing Industry 55,000 - 70,000Wakefield Are - 4 days on siteNewly created role focused on customer operations leadership, plus process, procedures and systems implementation''sClient DetailsOur client are an industry leading manufacturing business within their sector and are going through a period of sustained growth. To ensure their service levels meet increased customer demand, they are now looking for a Head of Customer Service to join the business to ensure their internal infrastructure is fit for purpose, and ensures smooth delivery of customer satisfactionDescriptionLead and manage customer operations functions including Order Processing, CS, Quotations, Aftersales and DistributionCreate and implement the customer experience strategy across the businessConduct and in-depth review of process and procedures, identifying opportunities and areas to drive positive change that improve performance across customer satisfaction, efficiency, and lead timesIdentify opportunities to automate manual processes through the implementation and adoption of new technologiesWork closely with manufacturing and production planning to create distribution plans based on customer requirements, lead times and stock availabilityManage relationships with 3rd party logistics providers - ensuring service levels are met and reviewing contractual performanceCreate a customer first culture across both the department and wider business, ensuring each business areas is ..... full job details .....